Order & Payment

ORDER

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. All sales contracts are concluded in Hong Kong SAR and are written in English.

The Living Mark Limited reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
  1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
  2.  We identify a pricing or product description error.
  3. We are unable to obtain your authorization for payment.

PAYMENT

We accept payments made by PayPal and Alipay only.

By placing an order using online payment methods, you confirm that the Paypal or Alipay account used is yours or that you have been authorized by the owner to use it. Paypal and Alipay will process your credit through their secure server. This way, you are not providing anyone else with your confidential financial information.  

PRICING

Prices are shown on the site in Hong Kong Dollars (HKD) and exclusive of delivery charges. Whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled and arrange refund.