Return & Refund

RETURN / EXCHANGE POLICY
 
  • Merchandise must be returned within 7 working days of order delivery.
  • Merchandise must not be worn, used, altered, washed or damaged.
  • Merchandise must have all tags still intact and be returned with original packaging (or carton) in good conditions.
  • Shipping and handling charges are not refundable.
  • Final sale items may not be returned.
  • You must provide a “proof of purchase” being either and invoice or visa receipt from The Living Mark Limited.
  • The Living Mark Limited has the right to deny credit if the merchandise returned does not meet our return policy requirements.
  • If merchandise is not available for exchange, you will be reimbursed. You are responsible for the shipping cost of the return.
  • Merchandise can only be exchanged once.

INTERNATIONAL RETURNS
 
  • Please send your return request by email: info@thelivingmark.com.hk to obtain a " Return ID number".
  • You will receive an email within 7 working days to confirm your return acceptance.
  • Ship your package using a trackable, insured shipping method. The Living Mark Limited cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  • You must return the merchandise within 10 working days after acceptance to the following address: 
                  The Living Mark Limited
                  Attn: Customer Service Department
                  Address: Room 2508, 25/F., Westley Square, 48 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
 
REFUNDS & PROCESSING TIME

If your package arrives at The Living Mark Limited within the 10 working days timeline specified above, your refund will be processed in the original form of payment within 7 working days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from The Living Mark Limited.
 
NATURE OF HANDMADE PRODUCTS

Please note for the nature of handmade items, no item of handmade nature is identical or ‘perfect’. There are imperfections that we feel add character to each piece. Please accept the issue is not a defect but a normal variance in design or construction and is not returnable for a refund or exchange.